The basis we work on.

Ravello is a bespoke engagement, not a product you sign up for, so the real detail lives in the written agreement we make with each client. This page sets out the shape of it, in plain terms, before anyone asks you to sign anything.

What these terms cover

They cover your use of this website, and they describe the basis on which we build and run a platform for a client. Where you have a signed engagement agreement with us, that agreement governs and it prevails over anything on this page that conflicts with it. Nothing here is an offer, and browsing this site does not make you a client.

Ravello is a trading name of Jonathan May, an independent sole trader based in England and Wales. Your engagement is with Jonathan personally, trading as Ravello, not with a limited company, and these terms and any engagement are governed by the law of England and Wales.

What we provide

We design, build and then operate a private life-management platform for one individual and the people they choose to give access to. Every engagement is different, so what your platform does, which systems it connects to, and what we are responsible for are all defined in your scope, agreed in writing before we start.

We work with a small number of clients at a time. That is deliberate, and it means we may not be able to take on an engagement even where there is a good fit.

Fees

There are two components: a one-off build fee for the initial design and build, and an ongoing monthly fee that covers hosting, AI usage, maintenance, security updates and the continued evolution of the platform. It is a retained service rather than a subscription, and the amounts and payment terms are set out in your agreement.

If a change you ask for falls outside the agreed scope, we will tell you what it involves and what it costs before doing it, not afterwards.

Ending the engagement

Beyond the initial build, there is no lock-in period. You can end the ongoing service by giving us the notice set out in your agreement. We can do the same.

On the way out you get a complete export of your data, and we then delete your instance on the timetable in our privacy policy. Fees already earned are not refundable, and the notice period is payable, but we will not hold your data hostage over an invoice.

Who owns what

You own your data and everything you put into the platform, without qualification. We claim no rights over it and we do not need a licence to it beyond what is required to run the service for you.

We own the platform's own code, along with the tools, patterns and components we reuse across engagements, and you get a licence to use your instance for as long as we run it for you. If you need to own or self-host the code itself, that is a conversation we are willing to have, and it belongs in your agreement rather than here.

Your side of it

You are responsible for keeping your credentials and second factor secure, for the people you grant access to and what they do with it, for having the authority to connect the accounts and systems you connect, and for using the platform lawfully. Tell us promptly if you think an account has been compromised.

What AI can and cannot do

This part matters more than the rest, so it is not buried.

Your platform uses a large language model to draft, summarise, triage and suggest. Those systems are useful and they are also, sometimes, confidently wrong. Output can be inaccurate, incomplete or out of date, and it should be treated as the work of a fast, tireless, fallible assistant rather than as fact.

So: the platform supports your decisions, it does not make them. Review anything consequential before you act on it or send it, particularly where money, legal obligations, health or a relationship are involved. Nothing the platform produces is legal, financial, tax, medical or investment advice, and we do not accept liability for a decision taken on unreviewed AI output. Where you ask us to automate a step so that it runs without you seeing it first, we will build it, and we will be clear with you about that trade-off when we do.

Services we do not control

Where your platform connects to third-party services, those services are governed by their own terms and we are not responsible for their availability, their pricing changes, or their decisions. If one of them breaks or changes an interface, we will fix our side as quickly as we reasonably can.

Availability

We aim for your platform to be there whenever you need it, and we do not offer an uptime guarantee unless one is written into your agreement. Occasional maintenance is necessary, and we will schedule anything disruptive with you rather than at you.

Confidentiality

We treat everything we learn about you, your business and your affairs as confidential, indefinitely, whether or not a separate agreement says so. We will not name you as a client, or use anything about you in our marketing, without your explicit permission. If you would like a mutual NDA in place before we talk properly, ask, and we will sign one.

Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, we are not liable for loss of profit, loss of business, loss of anticipated savings, or indirect or consequential loss, and our total liability under an engagement is capped at the amount set out in your agreement. Any cap in a signed agreement replaces this paragraph.

Changes to these terms

We may update this page. Changes apply to the website immediately, and they do not vary a signed agreement. If a change materially affects a current client, we will tell that client directly.

Governing law

These terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, unless your agreement says otherwise.

See also our privacy policy.